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Privacy Policy

We collect information about you when you are using the Eden Mobility website. This policy ensures that when we collect information from you, we do in a way that does not infringe your right to privacy and that we comply with all data protection laws. For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), the data controller in this instance is Eden Mobility Ltd, 16 – 20 High Street East, Scunthorpe, Lincolnshire, United Kingdom, DN15 6UH which we refer to on this website as “Eden Mobility”, “Eden Mobility Ltd”, “Eden Mobility Limited”, “Eden” or “we”. Our VAT registration number is GB844297892 and our company registration number is 5108932.

What information we store

When you use our website to purchase products or services, or when you contact us using one of our online contact forms, we store this information. This information includes:

  • Your name and address/location information
  • Knowledge of products you add to basket, purchase or search for on this website
  • Your disability/illness information for VAT Exemption
  • Your IP address and details of the web browser that you were using
  • Information on how you use our website (such as the pages you visited)

Collecting this information allows us to complete customer orders sufficiently and means that we're able to respond to any enquiries that you may have. It also helps us to improve our website performance by making changes based on your use. Your browser may store cookies based on the above information. For more information about this, please see our cookie policy.

We do not store any bank details on our systems.

Where we store our data

All customer data and orders placed on this website are stored securely in servers that are located within a UK data centre.

How we keep your data secure

This website uses a Secure Sockets Layer (SSL) protocol throughout to securely encrypt and transmit the data submitted. We also ensure that the technologies this website uses are up-to-date and that our website is safe from potential security vulnerabilities.

Sharing/disclosure of data

When a purchase or enquiry is made on our website, data may be passed on to external suppliers in order to fulfil the order. All of our external supplier's sign data security agreements to ensure that the data we pass onto them is used solely for the purpose of fulfilling the order that we have passed onto them, nothing more.

If you ever use the live chat system on this website then any data you disclose will be stored on servers and will be processed in accordance to their privacy policy.

We will never give away or sell your data to third-parties.

Controlling personal information we store

You may request details of the personal data that we store about you under the Data Protection Act (1998) and General Data Protection Regulation (GDPR). To do so, send us a message or alternatively write to Eden Mobility Ltd, 16 - 20 High Street East, Scunthorpe, Lincolnshire, United Kingdom, DN15 6UH. You may request changes or the removal of such data at any given time and we will complete your request within 30 days.

Email marketing

We will only send you email marketing material if you opt-in to receive it. Forms around our website will include a tick box that enables you to opt-in to receive email marketing from ourselves. If you do not tick this box, we will not add you to our email marketing list. You can unsubscribe from email marketing by clicking the unsubscribe link at the bottom of any email you've received from ourselves or alternatively, contact us and we'll remove you from the list.

We use MailChimp as our marketing automation platform. By choosing "Yes" to receiving email marketing on forms throughout our website, or by subscribing to our newsletter using the form at the bottom of the website, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

We will not send you email marketing without prior consent.

Links to external websites

Occasionally we may link to third-party websites. This privacy policy applies only to this website and does not cover external websites that we link to.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.
_utmaThe first, last, and total number of times that you have visited our website.
_utmbThe exact moment that you entered our website.
_utmcThe exact moment that you left our website.
_utmvThe classification that you fall into as a user of our website.
_utmzThe route taken and keywords used for you to get to our website.
Tawk_5749700ef633cc8d73017a96This cookie is necessary for you to engage in conversations with us using the chat service.
TawkConnectionTimeThis cookie counts the connection time when a chat is initiated.
__tawkuuidThis cookie stores a unique ID when using the chat service.

Changes to this policy

From time to time, our privacy policy may change. We will post any changes to the policy on this page. If changes are major, we may notify you via email. By using this website, you accept this privacy policy and any changes that may be made to it.

Last updated: 21st April 2018 - 2:18pm

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